Distribution Policy/Process

PHP FGIL has established effective communication arrangements with its customers, to ensure that relevant information is shared regarding the delivery of services/products.

During the communications with customers, due consideration is given regarding the following:

a) Information that pertains to the services that are delivered, i.e. through its agreed periodical review with the customers

b) In-process enquiries and proposed amendments, i.e. through periodic progress meetings and reports, where applicable

c) Customer feedback, including complaints, i.e. through the “Customer Service” line or site engineers at sites and the progress meetings where applicable