This privacy policy explains how PHP Family collects and handles your personal data in connection with the provision of logistic and freight services, including providing a website and freight management and tracking systems.
The legal entity responsible for the processing of your personal data is:
PHP Family
PHP Centre, 40/1, Zakir Hossain Road, Khulshi, Chattogram-4225, Bangladesh
info@phpfamily.com
You can contact us if you have any questions about the processing of your personal data, or if you wish to exercise your rights as described further below.
PHP Family may process the following personal data in connection with the provision of logistic and freight services, including providing a website and online ordering systems:
Name
Contact details (email, phone number and address)
Workplace information
Billing details and payments
Information about shipments
IP address through our website(s)
Statistical and marketing data through our website(s)
We collect and process personal data that you have provided about yourself or as the receiver or sender of a shipment, or that we have obtained by through your visit to our website(s)
In the following we have described the purposes and legal bases for our processing of your personal data:
| Purpose for processing your personal data | Categories of personal data involved | Our legal basis for processing your personal data |
|---|---|---|
| Provision of logistic and freight services |
Name Contact details (email, phone number and address) Billing details and payments Information about origins, destinations, warehouses |
Article 6(1)(b) of the GDPR Performance of a contract, or to take necessary steps prior to entering into a contract with the customer Article 6(1)(f) of the GDPR Our legitimate interests and the customer in receiving, handling, and delivering a package to the correct recipient |
| Provision of our website |
IP address Information about your use of our website(s) Information about from which website you have accessed our website(s) |
Article 6(1)(a) of the GDPR Your consent for use of statistical, analytical and marketing cookies Article 6(1)(f) of the GDPR Our legitimate interests in understanding attitudes, knowledge and experiences of our customers and to improve our website |
| Direct marketing |
Name Email address |
Article 6(1)(a) of the GDPR Your consent for direct marketing |
We may share your personal data with the following recipients:
Our affiliates
Service Providers, including delivery services in other countries
Professional advisers, including lawyers and auditors
Regulators and other authorities, namely relevant tax authorities
PHP Family is a Global logistics and freight service provider, and your personal data may be transferred to and shared with recipients in countries outside the EU.
To the extent your personal data is transferred shared with recipients in countries outside the EU, we will do so on the basis of performance of a contract between with you or in your interest.
In some cases, the transfer may be carried out on the basis of an adequacy decision by the EU Commission, or the EU Commission’s Standard Contractual Clauses
You can contact us for more information on the relevant safeguards or legal basis.
We will not store personal data for longer than necessary, and we strive to delete personal data as soon as possible after completion of a delivery. The exact retention period depends on which countries a package is shipped from and to.
If there is a dispute about a delivery, for example concerning a missing delivery or damages to goods in connection with delivery, we may retain personal data until the dispute has been effectively resolved.
If you have consented to direct marketing, we will retain your personal data until you withdraw your consent or unsubscribe to direct marketing.
You have the following rights in connection with our processing of your personal data. Please note that some of the rights may be subject to exceptions and limitations.
Request access to and to receive a copy of your personal data.
Right to have your personal data rectified.
Right to have your personal data deleted.
Right to have the processing of your personal data limited.
Right to data portability.
Right to object to the processing of your personal data.
Right to not be subject to automated decision making, including profiling.
Right to withdraw your consent.
Right to complain to the relevant supervisory authorities.
How to exercise your rights
If you want to exercise any of the rights described above, please contact us as provided for in Section 1.
Complaints
If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your personal data, please contact us as provided for in Section 1. We will reply to your complaint as soon as we can.
If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority, as listed here.
Your personal data will not be used for automated decision-making, including profiling.
Changes to this privacy policy will be posted on our website. We encourage you to visit our website regularly to keep yourselves updated on any such changes.